Frequently asked questions
Can't find what you're after? Ask us directly.
What areas do you serve?
We're based in Mena, Arkansas and serve homes and businesses across the Ouachita region. Remote support is available anywhere with an internet connection.
How much does support cost?
Residential plans start at $25 per computer per month and business plans at $40 per workstation per month, both billed monthly and cancellable at any time. One-off service calls are $50 per hour with a one-hour minimum.
What does 'unlimited remote support' actually include?
Troubleshooting, software installation and configuration, update and patch management, and hardware health monitoring for every device on your plan. It's unlimited within reason — it covers ordinary support, not large projects like network wiring or data recovery, which are quoted separately.
Do I need a subscription to get help?
No. We take one-off service calls at $50 per hour, and we quote custom projects such as network wiring, data recovery, and hardware deployments. Subscribers get 50% off on-site service calls.
How does remote support work?
After you subscribe, download our Action1 agent from your client dashboard and run the installer. That lets our technicians connect securely to your device when you ask for help, and lets us monitor updates and hardware health in the background.
How quickly will you respond?
Submit a ticket from your dashboard and it reaches us immediately. We usually reply the same business day. For anything urgent, call us directly.
Still have a question?
Send us a message and we'll get back to you, usually the same business day.
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