Frequently asked questions
Can't find what you're after? Ask us directly.
What areas do you serve?
We're based in Mena, Arkansas and serve homes and businesses across the Ouachita region. We come to you at the same rate wherever you are, with no travel fees, and remote support works anywhere with an internet connection.
How much does support cost?
Residential plans start at $25 per computer per month and business plans at $40 per workstation per month, both billed monthly and cancellable at any time. Without a plan, service calls are $50 per hour with a one-hour minimum. Subscribers get on-site visits at half price, $25 per hour.
What does 'unlimited remote support' actually include?
Troubleshooting, software installation and configuration, update and patch management, and hardware health monitoring for every device on your plan. It's unlimited within reason — it covers ordinary support, not projects like network wiring, new websites or camera installs, which are quoted separately.
Do you do more than computer support?
Yes. We build websites and custom software, set up business email on Microsoft 365 or Google Workspace, configure automatic backups and recover data from failed drives, and install security cameras and smart home devices. Projects like these are quoted up front, and estimates are free.
Do I need a subscription to get help?
No. We take one-off service calls at $50 per hour, remote or on-site, with no travel fees, and we quote projects for free. A plan makes sense once you want ongoing monitoring and unlimited remote help.
Can I talk to someone before I sign up?
Of course. Book a free 15-minute call and we'll help you work out what you need, with no obligation. Or just call us.
How does remote support work?
After you subscribe, your dashboard walks you through downloading our Action1 agent and running the installer. That lets our technicians connect securely to your device when you ask for help, and lets us monitor updates and hardware health in the background.
What are your hours, and how quickly will you respond?
We work weekday business hours. Tickets from your dashboard reach us immediately and we usually reply the same business day. Subscribers can call us anytime for something urgent.
Still have a question?
Send us a message and we'll get back to you, usually the same business day.