Privacy Policy

1. Information We Collect

At Ouachita Tech Co., we collect information to provide better IT services to all our users. The types of personal information we obtain include:

• Contact Information: Name, email address, phone number, and physical address.
• Technical Data: IP addresses, device identifiers, and system diagnostic logs (only when utilizing our remote monitoring tools).
• Payment Information: Processed securely via our third-party payment provider (Stripe). We do not store raw credit card data on our servers.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our IT and managed network services.
• Process transactions and send related information (e.g., invoices).
• Respond to support tickets and customer service requests.
• Deploy necessary security patches and monitor for network threats via our remote agents.

3. Remote Support & Access

As part of our managed IT services, we utilize secure Remote Monitoring and Management (RMM) software. This software allows us to perform diagnostic tests and resolve issues remotely. We adhere to strict internal access protocols:

• We will not access personal files, browsing history, or private data outside the scope of resolving the technical issue.
• Remote desktop sessions will trigger an active notification on the host device.

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access. We implement industry-standard security measures including HTTPS/TLS for all data in transit, bcrypt password hashing, and restricted database access. Our databases are stored securely, though encryption at rest depends on our cloud provider's volume encryption policies. However, no internet transmission or electronic storage is 100% secure.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]